08.00 – 08.55
Registration and Networking
8.55 – 09.00
Welcome Note by The Organizer
09.00 – 09.20
Industry Keynote
Transforming the Retail and Ecommerce Landscape
- Fundamental transformations driving the retail and ecommerce sectors in the region
- Technological advancements, and the impact of globalization on the industry
- How rapidly changing consumer behavior is re-shaping the industry
- Adapt or disappear
- Disruptive marketing strategies for the digital era
Speaker
- Arjun Sarkar – Senior Director-Digital Solutions, Dubai CommerCity
09.20 – 10.20
Panel Discussion
Perspective of Board on Evolving Retail Formats: Offline, Online, and Beyond
- Current diverse retail formats and navigation of the inevitable rise of Industry
- Integration of physical stores with online platforms
- Rise of social commerce, and the blending of digital and in- store experiences
- Elevating the sales and customer experience through effective strategies
- Success stories and innovative strategies employed to stay competitive
Moderator
- Qaalfa Dibeehi - Managing Partner, Human2outcome
Speakers
- Neeraj Gupta – CEO, Policybazaar UAE
- Leo Dovbenko – CEO and Co-Founder, YallaHub
- Ameer Khan Abdul Vahid - Head of E Commerce, LIFE Pharmacy
10.20 – 10.40
Keynote Partner
How To Boost Your Business with WhatsApp
Speaker
- Nameer Khan - Director of Growth, Haptik
10.40 – 11.00
Networking Break
11.00 – 11.50
Panel Discussion:
Why Driving Innovation is Priority for CIO and CDO to Disrupt the Ecosystem
- The role of innovation and technology in transforming the industry
- Identify emerging trends and proactively embrace change
- AI, AR, and blockchain in transforming the customer experience, supply chain management, and marketing strategies
- Frameworks, collaboration models, and approaches to stay ahead of the curve
Moderator
- Qaalfa Dibeehi - Managing Partner, Human2outcome
Speakers
- Anuvrat Gaurav – Regional Country Director, SellAnyCar.com
- Pawan Kaura – Head Ecommerce Operations, Landmark Group
- Navin Joshua – Founder & Director, GreenHonchos
11.50 – 12.10
Keynote Partner
How Office Fitouts Improve the Productivity
Speaker
- Anthony Kennedy – Business Development Manager, Aujan Interior Decoration
12.10 – 12.30
Keynote Partner
Data-driven Customer Engagement
Speaker
- Ahmar Abdullah – Co-Founder & CEO, Loyalytics
12.30 – 13.30
Lunch and Networking Break
13.30 – 14.00
Industry Keynote
Metaverse Integration: Transforming the Retail Landscape
- Changes and opportunities that Metaverse offers to the industry
- How Metaverse will enable retailers to personalize their offerings for each customer
- Adoption barriers for consumers & retailers to use the Metaverse
- Customer experience in the Metaverse
Speaker
- Sayed Habib – Director, Danube Home
14.00 – 14.30
Fireside Discussion
Importance of Fitouts to Improve the Quality of Your Space
Speakers
- Alexander E Debare – Founder, Burger28
14.30 – 15.00
Industry Keynote
Successful Retail and Ecommerce Models in the Region
- Factors that helped prominent retail and ecommerce companies achieve significant success
- Key milestones, growth strategies, and unique value propositions that have propelled the success path
- Valuable insights into the customer-centric approaches, and operational excellence that have enabled the achievements.
Speaker
- Anuvrat Gaurav – Regional Country Director, SellAnyCar.com
15.00 – 15.45
Panel Discussion
Leveraging Data Analytics for Enhanced Customer Insights
- Effective utilization of data for better CX
- Leveraging algorithms to predict customer behavior and optimizing CX strategies
- How machine learning and data analytics can drive revenue growth for the business
- Protecting customer data in the age of cyber threats
Moderator
- Qaalfa Dibeehi - Managing Partner, Human2outcome
Speakers
- Ashmeet Thukral - Sr. Manager-Data Lab, Landmark Group
- Sona Saha Das – Head of Data & Integration, IT, Alshaya Group
15.45 – 16.30
Panel Discussion
How Digital Supply Chain Management Can Improve B2B eCommerce
- Modern supply chain management strategies and its significant impact on the customer experience
- Streamlining warehousing and inventory management
- Optimizing fulfillment and logistics for efficient operations
- Importance of real-time visibility into inventory, order fulfilment, and shipping status to drive customer satisfaction and loyalty
Moderator
- Dr. Sreejith Balasubramanian - Associate Professor, Business School Chair, Office of Research Head, Centre for Supply Chain Excellence, Middlesex University Dubai
Speakers
- Sayed El Hamaky - Cluster Head of Operations (UAE, Oman and Kuwait), Tim Horton
- Dr. Shereen Nassar - Global Director of Logistics Studies, Heriot-Watt University Dubai
16.30
Closing Remarks
Middle East Retail & E-commerce Awards 2023
17.00 - 17.05
Welcome Address – Scribe Minds & Media
17.05 - 17.10
Opening Remarks – Awards Sponsor
17.10 - 17.25
Top 20 Retail Leaders
17.25 - 17.40
Top 20 E-commerce Leaders
17.40 - 18.00
Category Awards
18.00