08.00 – 08.55

Registration and Networking

8.55 – 09.00

Welcome Note by The Organizer

09.00 – 09.20

Industry Keynote
Transforming the Retail and Ecommerce Landscape
  • Fundamental transformations driving the retail and ecommerce sectors in the region
  • Technological advancements, and the impact of globalization on the industry
  • How rapidly changing consumer behavior is re-shaping the industry
  • Adapt or disappear
  • Disruptive marketing strategies for the digital era
  • Arjun Sarkar – Senior Director-Digital Solutions, Dubai CommerCity

09.20 – 10.20

Panel Discussion
Perspective of Board on Evolving Retail Formats: Offline, Online, and Beyond
  • Current diverse retail formats and navigation of the inevitable rise of Industry
  • Integration of physical stores with online platforms
  • Rise of social commerce, and the blending of digital and in- store experiences
  • Elevating the sales and customer experience through effective strategies
  • Success stories and innovative strategies employed to stay competitive
  • Qaalfa Dibeehi - Managing Partner, Human2outcome
  • Neeraj Gupta – CEO, Policybazaar UAE
  • Leo Dovbenko – CEO and Co-Founder, YallaHub
  • Ameer Khan Abdul Vahid - Head of E Commerce, LIFE Pharmacy

10.20 – 10.40

Keynote Partner
How To Boost Your Business with WhatsApp
  • Nameer Khan - Director of Growth, Haptik

10.40 – 11.00

Networking Break

11.00 – 11.50

Panel Discussion:
Why Driving Innovation is Priority for CIO and CDO to Disrupt the Ecosystem
  • The role of innovation and technology in transforming the industry
  • Identify emerging trends and proactively embrace change
  • AI, AR, and blockchain in transforming the customer experience, supply chain management, and marketing strategies
  • Frameworks, collaboration models, and approaches to stay ahead of the curve
  • Qaalfa Dibeehi - Managing Partner, Human2outcome
  • Anuvrat Gaurav – Regional Country Director,
  • Pawan Kaura – Head Ecommerce Operations, Landmark Group
  • Navin Joshua – Founder & Director, GreenHonchos

11.50 – 12.10

Keynote Partner
How Office Fitouts Improve the Productivity
  • Anthony Kennedy – Business Development Manager, Aujan Interior Decoration

12.10 – 12.30

Keynote Partner
Data-driven Customer Engagement
  • Ahmar Abdullah – Co-Founder & CEO, Loyalytics

12.30 – 13.30

Lunch and Networking Break

13.30 – 14.00

Industry Keynote
Metaverse Integration: Transforming the Retail Landscape
  • Changes and opportunities that Metaverse offers to the industry
  • How Metaverse will enable retailers to personalize their offerings for each customer
  • Adoption barriers for consumers & retailers to use the Metaverse
  • Customer experience in the Metaverse
  • Sayed Habib – Director, Danube Home

14.00 – 14.30

Fireside Discussion
Importance of Fitouts to Improve the Quality of Your Space
  • Alexander E Debare – Founder, Burger28

14.30 – 15.00

Industry Keynote
Successful Retail and Ecommerce Models in the Region
  • Factors that helped prominent retail and ecommerce companies achieve significant success
  • Key milestones, growth strategies, and unique value propositions that have propelled the success path
  • Valuable insights into the customer-centric approaches, and operational excellence that have enabled the achievements.
  • Anuvrat Gaurav – Regional Country Director,

15.00 – 15.45

Panel Discussion
Leveraging Data Analytics for Enhanced Customer Insights
  • Effective utilization of data for better CX
  • Leveraging algorithms to predict customer behavior and optimizing CX strategies
  • How machine learning and data analytics can drive revenue growth for the business
  • Protecting customer data in the age of cyber threats
  • Qaalfa Dibeehi - Managing Partner, Human2outcome
  • Ashmeet Thukral - Sr. Manager-Data Lab, Landmark Group
  • Sona Saha Das – Head of Data & Integration, IT, Alshaya Group

15.45 – 16.30

Panel Discussion
How Digital Supply Chain Management Can Improve B2B eCommerce
  • Modern supply chain management strategies and its significant impact on the customer experience
  • Streamlining warehousing and inventory management
  • Optimizing fulfillment and logistics for efficient operations
  • Importance of real-time visibility into inventory, order fulfilment, and shipping status to drive customer satisfaction and loyalty
  • Dr. Sreejith Balasubramanian - Associate Professor, Business School Chair, Office of Research Head, Centre for Supply Chain Excellence, Middlesex University Dubai
  • Sayed El Hamaky - Cluster Head of Operations (UAE, Oman and Kuwait), Tim Horton
  • Dr. Shereen Nassar - Global Director of Logistics Studies, Heriot-Watt University Dubai


Closing Remarks
Middle East Retail & E-commerce Awards 2023

17.00 - 17.05

Welcome Address – Scribe Minds & Media

17.05 - 17.10

Opening Remarks – Awards Sponsor

17.10 - 17.25

Top 20 Retail Leaders

17.25 - 17.40

Top 20 E-commerce Leaders

17.40 - 18.00

Category Awards


Closing Remarks, Photo Ceremony with Award winners on Stage followed by High Tea.